Our return policy

At WoodlyCrafts, we craft each piece with care and stand behind the quality of our work. If an item doesn't meet your expectations or arrives damaged, we want to make it right.

You have thirty days from delivery to initiate a return or request a refund. Items must be unused and in their original condition to qualify. Custom orders and personalized pieces are non-refundable once production has begun, though we'll confirm all details with you before we start creating your piece.

To start a return, contact us with your order number and a brief explanation. We'll provide instructions for shipping the item back. Return shipping costs are your responsibility unless the damage or defect is our fault. Once we receive and inspect your return, we'll process your refund within five to seven business days.

Exchanges work the same way as returns. If you need a different size, color, or style, let us know and we'll arrange the swap. Damaged or defective items qualify for prepaid return shipping and priority processing.

For questions about your specific situation, reach out to our team. We're here to help and committed to making sure you're satisfied with your WoodlyCrafts purchase.